Return & Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request an eligible return.

Return Eligibility

To be eligible for a return, the product must be unused, unopened, and in its original packaging, in exactly the same condition in which it was received. You must also provide your receipt or proof of purchase.

If the product has been opened, removed from its original packaging, used, or shows signs of use, we will not accept the return, except in cases where the product is genuinely defective or non-functional.

We do not accept returns simply because you changed your mind or no longer like or want the product once it has been opened or used, except where applicable consumer law gives you a legal right to do so.

To request a return, please contact us at replayvinyl@use.startmail.com before sending the product back.

Returns sent without prior authorization will not be accepted.

Defective or Damaged Products

Please inspect your order immediately after receiving it. If your product arrives damaged, defective, incorrect, or does not function properly, contact us as soon as possible.

For defective or non-functional products, you must provide clear and genuine evidence of the issue, such as photos and/or videos clearly demonstrating the defect. We reserve the right to request additional evidence where reasonably necessary to verify the issue before approving a refund, replacement, or return.

Claims containing false, manipulated, misleading, or fraudulent information or evidence will not be accepted and may be disputed through the appropriate payment provider or other applicable channels.

Failed Delivery Attempts and Customer Unavailability

Customers are responsible for providing a complete and accurate delivery address and for making reasonable arrangements to receive their order.

If the delivery carrier makes one or more reasonable delivery attempts but is unable to complete the delivery because no one is available at the delivery address, the customer does not respond to calls or delivery notifications, refuses to accept the package, fails to collect the package when required, or otherwise fails to cooperate with the delivery process, this will not automatically qualify the order for a refund.

Where permitted by applicable law, if an order is returned to us or to our logistics provider as a result of the customer's unavailability, failure to respond to the carrier, refusal of delivery, failure to collect the package, or an incorrect or incomplete address provided by the customer, any refund will be subject to our inspection of the returned goods and may exclude the original shipping costs and any additional return, redelivery, handling, or logistics costs incurred.

If tracking information or carrier documentation confirms that the package was successfully delivered to the address provided by the customer, the order will be considered delivered for the purposes of our internal delivery records. Any claim of non-receipt will be reviewed based on the available tracking information and carrier evidence.

This section does not limit any mandatory consumer rights or legal protections that cannot be excluded under applicable law.

Exceptions / Non-Returnable Items

Opened or used products cannot be returned unless they are genuinely defective or non-functional, subject to applicable consumer protection laws.

Certain other items may also be non-returnable, including personalized or custom-made products, perishable goods, personal care products, hazardous materials, flammable liquids, gases, sale items, and gift cards, where permitted by applicable law.

Exchanges

If your return is approved, you may return the eligible item and place a separate order for the replacement product.

European Union 14-Day Right of Withdrawal

If your order is covered by European Union consumer protection laws, you may have a legal right to withdraw from an eligible distance purchase within 14 days of receiving the goods, without providing a reason, subject to the exceptions and conditions established by applicable law.

Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at replayvinyl@use.startmail.com.